Below are some frequently asked questions that prospective tenants ask prior to application or following move in.
Are your homes pet friendly?
Yes, all our rental communities are pet friendly. We accept either 2 dogs, 2 cats or 1 dog and 1 cat in each rental home. Every pet application will also need to be approved by our team first.
Can I sign a lease for more than a year?
If you’re looking to stay longer, we’d be happy to investigate this based on availability.
Do I need rental/tenant insurance?
Yes, you’re obligated in your tenancy agreement to carry sufficient and suitable tenant insurance for your personal property, as well as public liability.
Is there more information on parking?
Parking availability varies by community. Please contact our property manager Chloe at email@example.com for more info on parking based on the community you’re looking into.
Where can I register if I’m not ready to apply?
If you’re not yet ready to apply, you can register to be added to our email list database at https://bldhomes.ca/ You’ll receive emails about new availability and our rental communities.
What information do I need to apply?
To prepare for their application, we ask potential tenants to provide the following:
- Permission to run a Credit Report/Credit Check (name, address)
- Permission to run a Criminal Record Check
- Permission to run a Social Media Check
- A signed copy of your completed application
- Proof of Income/Employment//Financials Verification
- Certified cheque and/or etransfer for first and last month’s rent.
- One piece of government-issued photo ID
- A guarantor co-signee (someone who promises to pay your rent if you can’t)
- 2 references preferably from previous landlords or employers
- Your rental history if you have any
- If you have a pet/pets and if so information about your pet/pets – *A landlord can ask if you have a pet and can refuse renting a place to you based on your response
- The reason(s) why you’re moving
- When you plan to move
- How many people will live in the property and their names
- Whether you require parking or other amenities from the rental
- Any questions or concerns you may have
- Must Be Symptom Free of Covid-19 and will be asked if they’ve been vaccinated
· Learn more here – https://tribunalsontario.ca/ltb/faqs/
How do I apply for a rental?
Please contact our property manager Chloe at firstname.lastname@example.org to apply for a rental.
Is a deposit required?
Yes, a deposit is required when you make an application for the apartment.
How does this deposit work?
If your application gets approved, you’ll be required to pay for last month’s rent. The first month’s rent will be due on the day you pick up your keys for the rental. The last month’s deposit works as insurance for landlords in case a tenant were to leave and not pay their rent. Please contact our property manager Chloe at email@example.com for more information.
How do I get my keys?
Our team will connect with you to arrange a move-in and walk-through of your new home and will then provide you with the keys. We look forward to showing you the ins and outs of your rental to ensure you’re happy and comfortable with your new living space.
How do I make my rent payments?
Your rental agreement outlines that your rent is due on the first day of every month. Rental payments can be made through pre-authorized debit/etransfer, money order or post-dated cheques.
What are the service requests hours?
Regular service calls can be made between 8:00 am and 4:00 pm from Monday-Friday. In the event of an emergency, please call 911 immediately.
How do I place a service request?
If you’re experiencing issues in your home, please contact our property manager Chloe at firstname.lastname@example.org and she’ll get back to you ASAP. When filling out a service request, please provide as much detail as possible including pictures and/or video.
Who do I call during an after-hours emergency?
In the event of an emergency that could potentially cause injury, serious property damage, or a threat to health and safety please call 911 immediately. For non-life-threatening emergencies, please contact our property manager Chloe at email@example.com After-hours emergencies include: no heating in the winter or no A/C in the summer, a plumbing leak or sewer blockage, no electricity, gas leaks or gas odours, getting locked out of your home and if your refrigerator is not working.
My neighbours are being noisy, what should I do?
If you’re experiencing excessive noise from a neighbour, please contact our property manager Chloe at firstname.lastname@example.org Alternatively, you can try politely requesting that they quiet down as they might not realize they are disturbing you. If they refuse to heed your request, please contact our property manager Chloe at email@example.com and the situation will be resolved.
What do I do if someone is parked in my spot?
If an unauthorized vehicle takes your parking space(s) please call our property manager Chloe at (613) 812-8427. Please have your ID and/or parking tag (included with your Welcome Package) to prove your parking spot number. Chloe will request the patron move their vehicle and if this fails their car will be towed from your spot. While this is getting sorted you can park in one of our guest parking spots for your convenience.
How do I get more information about pricing and availability?
If you require specific information on a certain community/unit, please contact our property manager Chloe at firstname.lastname@example.org for more information.
Do you have units with dens instead of an extra bedroom?
Yes, we do have units that offer a den. Please see our website for more details or contact our property manager Chloe at email@example.com for more information.
What appliances are included with the unit?
Each unit is equipped with a stacked washer and dryer, a high-quality fridge, stove, microwave, and dishwasher.
Are there balconies?
Yes, we do have units that offer a balcony. Please see our website for more details.
Do the units have window coverings?
Yes, all of our units come with roller blinds for every window, light filtering blinds in the living room and blackout blinds in the bedrooms. Blackout blinds block 100% of light, while light filtering shades allow in some light to give a diffused natural daylight feel.
Is there a storage locker on-site?
Yes, we do have units that offer a storage locker. Please see our website for more details on pricing or contact our property manager Chloe at firstname.lastname@example.org for more information.
Is there bike storage?
Yes, there is bike storage available in all buildings/communities.
Is parking available?
We offer 3 different types of parking spaces for a separate monthly charge to allow our tenants to pick what they require based on their needs. We offer indoor covered parking with extra storage, indoor covered parking without extra storage, outdoor covered parking and outdoor uncovered parking (all subject to availability). Please see our website for more details on pricing or contact our property manager Chloe at email@example.com for more information.
Is there visitor parking?
Yes, all of our buildings offer visitor parking spaces outside the building as well as public street parking around the communities.
Is there laundry in the building?
Yes, each unit has its own in-unit, private washer, and dryer appliances.
What utilities are included in the rent?
All utilities are included in the monthly rent including Hydro and fibre internet. Tenants pays for cable separately if they choose to do so.
How much notice is needed to move out?
Residents are required to give 60 days (two full calendar months) notice and can do so when their lease term is ending or has passed. For a personal concern regarding your lease period please contact our property manager Chloe at firstname.lastname@example.org
Is the building smoke-free?
Yes, all of our buildings and units are smoke free. If a tenant is found smoking in their unit, they risk a large fine and eviction. Many building fires are caused by cigarettes and other tenants don’t want to breathe in smoke, so we ask for their comfort and safety that you smoke outside the building and off the property when doing so.
Is there a charge for having a pet/pets?
No, there is no charge for having pets. All pets just need to be registered by a staff member and must be picked up after. We also ask that pets are well exercised to avoid excessive barking and noise for the comfort of other tenants around you.
Are BBQs allowed on balconies?
No, for safety reasons propane BBQs are only allowed on first floor patios. There is also a communal BBQ available in the outdoor common area for certain communities/buildings.
Can I book a virtual viewing?
Online viewings of our units are available. Please contact our property manager Chloe at email@example.com for more information.
Do you offer short-term leases?
We do offer short term leases for certain units. Please contact our property manager Chloe at firstname.lastname@example.org for more information.
Do you offer furnished units?
Furnished units are available upon special request for a charge. Please contact our property manager Chloe at email@example.com for more information.